Terms of Service

1. Object and Parties to the Agreement

1.1 The present conditions of sale (hereunder, "COS") regulate the Agreement for the sale of products offered on the Website of the company Inverni S.r.l. (hereunder, the “Website”), www.invernishop.it. The Parties executing the present Agreement are Inverni S.r.l., as seller (hereunder, “Inverni”) and the subject (hereunder, the “Client”) who purchases the products offered on the Website, through the purchase procedure set out in the present document.

 

2. Access to and effectiveness of the General Conditions of Sale

2.1 The present COS shall apply to the online sale of Inverni products from the Website www.invernishop.it, in compliance with the provisions of Legislative Decree 206/05 (Consumer Code) and Legislative Decree 70/03 (implementation of the Electronic Commerce Directive), and are available on the Website for easy access by Clients before creating their account and before making any purchase. COS are unambiguously accepted by entering an order.

2.2 The COS that are applicable to the sale of products may be periodically subject to amendment by Inverni, Clients will therefore be subject to the ones published on the Website at the moment of ordering. Clients will therefore need to view the present conditions before proceeding with any purchase. We recommend downloading and printing a copy on paper along with the confirmation email as specified hereunder.

2.3 The mere tolerance or failed challenge by Inverni of any non-compliance by the Client with respect to the contents of the COS may not be interpreted as the latter’s tacit acceptance of such non-compliance, nor as an intention of waiving what has been agreed between the parties, including implicitly or by way of conclusive evidence.

 

3. Sales procedure

3.1 The Client who wishes to proceed with the purchase of products should manifest such intention by filling out a dedicated electronic form directly on the Website, following the stated procedures that enable the selection of products and their placement in the cart, leading to the entry of the purchase order and concurrent payment.

3.2 The Agreement is regulated by the purchase order issued by the Client, by the order receipt issued by Inverni, and by the present COS.

3.3 To make an order, the chosen product needs to be entered in the Website’s virtual cart (the virtual cart is a dedicated space that memorises chosen products with their specific details, quantities and cost). The selection of products should be followed by the entry of the purchase order, which implies the full acceptance of the COS. Inverni will proceed with the acceptance of the order and its processing in accordance with the provisions of point 5 hereunder, only after receiving the purchase order and at the end of the payment procedure of the relevant price with the method chosen by the Client.

3.4 Clients may complete the purchase transaction by creating their own account on the Website, or without creating it by following the regular purchase procedure.

 

4. Registered Users

4.1 Clients may opt to open an account on the Website. In completing registration procedures, users accept to comply with the instructions found on the Website and to provide their personal data in a proper and truthful manner.

4.2 Should the Client enter inexact or incomplete data, Inverni shall be entitled not to activate or to suspend the service until the issue is resolved.

4.3 In case Clients decides to register on the Website with their own account, they will be required to keep their access credentials private and not to share them with third parties. Inverni shall ensure the provision of a security procedure for the recovery of the access password in case of loss.

 

5. Receipt and processing of the purchase order

5.1 It is the Client’s responsibility to verify that the order is correct (products in the cart and number of pieces) before entering it. Shipping costs will be added to the total amount. No complaints will be accepted in connection with any mistake in filling out the order or in the execution of the online purchase procedure.

5.2 If problems of any type should in any case arise during purchase and/or during the purchase order entry and confirmation procedures, please contact Inverni at the address invernishop@inverni.it specifying name (or company name) and phone number. A member of staff of Inverni will immediately call back.

5.3 Following confirmation of the order, the Client will receive from Inverni a copy of the purchase order and summary at the email address entered during registration or in the purchase order.

The Client shall be required to verify the accuracy of the order and to immediately notify Inverni of any mistake, such as but not limited to inexact address, etc. In such case, the procedures of points 5.5 and 5.6 below will be implemented.

Inverni will immediately verify whether the order can be processed, confirming the shipping of the product/s to the specified address, with a second email sent to the same address provided by the Client.

5.4 Processing times are regulated as follows:

1. If the order arrives before 12 noon of any working day, Inverni will process it on the same day – once product availability is ascertained – preparing it and delivering it to the courier.
2. If the order arrives after 12 noon, it will be processed the following day, with preparation and delivery of the product to the courier.
3. If the order arrives during holidays, or the day before a holiday, please be advised that Inverni does not ship on holidays and non-working days, i.e., on Saturdays and Sundays and on national holidays in which couriers do not pick up, as listed hereunder:

 

1 January

6 January

Easter and Easter Monday

25 April

1 May

2 June

15 August

1 November

8 December

25 December

26 December

The Client shall therefore take due note of the timing for delivery, as described above, and of the presence of holidays.

5.5 The order shall be considered as having been accepted by Inverni, and the Agreement executed, at the moment of dispatch to the Client of the second email concerning confirmation of the order and delivery of the goods.

5.6 Inverni shall not be subject to obligations in connection with the delivery of the goods until the second order confirmation email has been sent. In case Clients find they have made a mistake in making the order, at the moment of checking the order summary email, as provided in point 5.3 above, they are kindly asked to immediately notify Inverni at the email address invernishop@inverni.it specifying name (or company name) and phone number. A member of staff of Inverni will immediately call back.

5.7 Any notification must reach Inverni before it sends out the second order confirmation email. Inverni will not be able to correct orders subsequently to this, but the Client will in any way be entitled to withdrawal as specified hereunder.

5.8 Annulations or cancellations of orders shall be accepted by Inverni only if received immediately, or within the scope of exercise of the right to withdrawal pursuant to Legislative Decree 206/2005 and to the present COS. Inverni reserves the right to authorise any cancellation/annulment of an order, following direct contact with the Client through the contact details of Inverni as specified on the Website and in the present documents, including in case the reason for cancellation is the extension of the original order or a change in the number of items or size.

 

6. Availability of products

6.1 The availability of products refers to their actual availability at the moment in which the Client makes the order. Such availability should at any rate be considered as merely indicative, because by way of the presence on the Website of several users, products may be sold to other Clients before confirmation of the order.

6.2 Stock may be partially or fully unavailable also after dispatch of the order confirmation email as per point 5 above (second email). In this case, the order will be adjusted and the unavailable product will be removed, the Client will immediately be notified via email.

6.3 In such cases of failed or partial processing of the purchase order by Inverni due to unavailability of the requested product/s, including temporary, Inverni will inform the Client via email or telephone of the order cancellation, and shall reimburse any amount paid for the purchase of the unavailable product/s, free of charge.

6.4 By entering an order, the Client makes a purchase offer for the product/s at the stated price. Prices are verified regularly. However, in case Inverni becomes aware of changes in the prices or mistakes in their specification, it shall contact the Client asking for confirmation of their intention of proceeding with the purchase at the correct price.

 

7. Prices, payments and reimbursements

7.1 The price of items will be the one stated at any one time on the Website, except where there is an obvious mistake, such as an excessively high or low price for an item compared to the other prices shown on the Website.

7.2 In such case of mistake, Inverni shall advise the Client as soon as possible, accepting confirmation of the order at the correct price, or cancellation. Inverni shall not be required to deliver the product at the wrongful, lower price stated.

7.3 The website prices include VAT and do not include neither shipping nor possible customs duties. Prices may be changed at any time. Changes will not affect orders for which order confirmation has already been sent.

Shipping costs will be calculated automatically and will be included in the order confirmation page. 

7.4 The Client is entitled at any time to view debiting procedures and shipping costs, in the Website’s Shipping Policy section, including before entering the purchase.

7.5 The following payment methods shall be accepted, as listed and stated in the Website: credit card, Paypal or bank order. They can be selected at the moment of entering the purchase order.

7.6 Any reimbursement to the Buyer shall be credited with the same payment means chosen at the moment of purchase by the Client:

a) re-crediting on Paypal, in case such method was chosen;

b) reversal of the transaction, in case of payment with credit card;

c) re-crediting on the bank account, in case of bank order.

Such reimbursement shall take place immediately, and, both in case of exercise of the right to withdrawal, as regulated herein, and in case of cancellation of the order for other reasons, no later than 30 days from the moment the returned product is received and has been checked by Inverni, as provided in point 12.6.

 

8. Delivery of products

8.1 Shipping times as described above shall be intended for the delivery of products ordered to the selected courier or shipper, which will in its turn deliver the products at the address specified by the Client at the moment of purchase/registration. Delivery times may be up to 2 to 6 days, according to the destination in Italy, EU or outside of the EU. Inverni shall not be held liable for delays by way of force majeure events or due to customs delays for international deliveries.

8.2 The Client hereby states they accept and will consider the specifications of point 5.4 on national holidays, which may affect delivery times, as well as the timing of order processing.

8.3 Inverni shall not be held liable for delays in delivery of stock due to wrongful or incomplete addresses to which the ordered products should be sent, or in any case of unforeseen circumstance or force majeure.

 

9. Rights and obligations of the Client

9.1 The Client shall pay the price of the purchased item within the terms and in the manner specified in the Agreement.

9.2 Once the online purchase procedure is completed, the Client shall print and keep a copy of the present Agreement, as well as keep the confirmation emails sent by Inverni.

9.3 The information held in the present Agreement has been viewed and accepted by the Client, who confirms in light of the fact that such step is compulsory before order confirmation. With such confirmation, the Client fully accepts the present COS.

9.4 The Client is solely liable for the truthfulness and correctness of the information provided to Inverni by registration on the Website or through the purchase procedure, and shall immediately correct any information entered if it is no longer exact or truthful.

9.5 At the moment of delivery, the Client shall verify that he quantity and type of products ordered correspond to the ones specified in the transport document, and that the packaging used for transportation is intact, undamaged, dry and untampered with, including in its fastening.

9.6 Any anomalies shall be immediately advised to the courier at the moment of receiving the package, and shall be recorded on the transport document. If a fault or damage is found, the Client shall immediately advise Inverni.

 

10. Rights and obligations of the Seller

10.1 Inverni shall deliver the products on its own premises to the courier in charge of shipping to the address specified by the Client when filling out the order or at registration of the account.

10.2 Inverni shall be held liable for any defect in the products offered on the Website, including items that do not match the order, in compliance with the provisions of Italian law.

10.3 If the Client has entered into the Agreement as consumer, the present guarantee shall be applicable on condition that the defect manifests itself within 24 months from delivery of the products, that the buyer presents a formal complaint in connection with the defect no later than 2 months from when such defect was found, and that the online return form is properly filled out.

10.4 In case the product does not match, the user who entered into the Agreement as consumer shall be entitled to obtain a matching product free of charge, through repair or replacement; or to obtain a fair reduction in price; or to obtain a termination of the Agreement in connection with the challenged products and ensuing reimbursement of the price.

10.5 All costs for the return of faulty products shall be covered by the Seller.

 

11. Limitation of liability

11.1 Inverni shall not be held liable for any difficulties and problems in the use of the Website in connection with the services of IT providers that are necessary for the website’s proper functioning, such as but not limited to: mistakes, delays or impossibility of accessing the Website in the execution of the sale procedure; mistakes, delays or impossibility for the Client in receiving email communications sent by Inverni in connection with the sale of products, which are independent from its intentions.

In any case, Inverni shall, in as far as possible, resolve the problems that may occur and offer all of the assistance required by the Client to obtain a quick and satisfying resolution of the said issues.

11.2 Inverni shall not be held liable for delivery mistakes due to inexact or incomplete information on the shipping address entered by the Client.

11.3 Likewise, Inverni shall not be held liable for any damages suffered by the products after delivery to the courier in charge of their shipping, and for delays in delivery ascribed to such courier.

11.4 Inverni shall not be held liable for the failed delivery, or delay in the execution of its obligations pursuant to the present COS, originating from force majeure causes outside of its control, including: natural disaster, orders by the authorities, war, fire, flood, explosion or insurrection, interruption of IT services or telecommunications, third party breach (including breach connected with the provision of information), and strikes.

 

12. Withdrawal rights

12.1 In compliance with applicable laws and regulations, the Client is entitled to withdraw from the purchase without penalty and without specifying a reason within 14 days, starting from the date of receipt of the products, pursuant to art. 57 of Legislative Decree 206/2005.

12.2 In case of multiple purchases made by the Buyer with a single order and delivered separately, the term shall start from the date of receipt of the last product.

12.3 The Client wishing to exercise their withdrawal right shall advise Inverni in a specific statement, sent by email to the dedicated address: invernishop@inverni.it.

12.4 The Client may exercise their withdrawal right also sending any form of specific statement holding the decision to withdraw from the Agreement, or else sending the optional withdrawal form template, as per Attachment I, part B, Legislative Decree 21/2014.

12.5 Items must be returned to the following address:

INVERNI SRL
Via G. Amendola 57/59
50058 Signa (Florence)
Italy

as shown in the dedicated section in the Website that explains reimbursements and returns.

12.6 Items must be returned without damage, in their original package, including all parts and accompanied by the attached tax documents. Subject to Inverni’s right to verify the above, Inverni shall then reimburse the amount corresponding to the returned items within 30 days, excluding shipping costs.

12.7 As provided in art. 56 par. 3 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Website may suspend reimbursement until receipt of the goods or until the Client provides proof of shipping.

 

13. Rights to intellectual and industrial property

13.1 Inverni advises that the Website, its name and dominion, and likewise all brands and trademarks – including of other connected companies and/or ventures – used by Inverni in connection with the sale of the products, are protected by applicable intellectual and industrial property rights; and any form of reproduction, communication, distribution, publication, alteration or transformation, in any form and for any reason, of the contents of the Website, brands and trademarks used by Inverni is forbidden (including but not limited to works, images, photographs, pictures, dialogues, presentations, music, sound, videos, graphics, colours, functionalities and design of the Website).

 

14. Protection of personal data

14.1 Inverni guarantees that the personal data acquired in connection with the sale of products shall always be processed in a lawful and correct manner, in full compliance with the provisions of EU Regulation 2016/679. For any information connected with the processing of personal data, please refer to the Inverni Privacy Policy and Cookie Policy.

 

15. Complaints and Resolution of Online Disputes

15.1 In case of complaints and/or objections and/or disputes arising between the Client and Inverni in connection with the Agreement and its performance, the parties are required to seek an out-of-court solution in good faith, also accessing alternative dispute mediation or resolution bodies (ADR) of their own choice.

15.2 In compliance with the provisions of EU Regulation 524/2013, should the Client be a consumer, they shall be informed of the possibility of also accessing out-of-court resolution bodies, in particular the ODR (Online Dispute Resolution), an online platform established by the European Commission that provides an alternative dispute resolution instrument. This platform enables consumers residing in the European Union to present their complaints on agreements entered into online (both for the purchase of goods and of services) with companies having seat in the EU, and may be used by European consumers to resolve online any dispute connected with and/or originating from agreements for the sale of goods or services entered into on the internet.

The platform may be accessed from THIS LINK.

 

16. Applicable Law and Competent Court

16.1 The present General Conditions of Sale are regulated by Italian law and interpreted in accordance therewith, subject to any imperative law prevailing in the country of residence of the buyer. As a consequence, the interpretation, execution and termination of the General Conditions of Sale are exclusively subject to Italian law.

16.2 Subject to the provisions of point 15 above, and in case of failure of out-of-court resolution solutions, any dispute shall be resolved exclusively by the Italian competent court. More specifically, however, if the user is a Consumer, disputes shall be addressed by the courts of the place of domicile or residence of such Consumer, on the basis of applicable laws.

 

17. Miscellaneous

17.1 Pursuant to art. 12 of Legislative Decree 70/03, it is advised that the Agreement will be filed in the electronic systems of Inverni and possibly in hard copy, and will be stored in compliance with security and privacy criteria. The Client is also required to print their own hard copy in compliance with the present COS.

17.2 In case one of the clauses in the present COS is void, this will in no way mean that the entire Agreement is void, and compliance with all of the other clauses shall be demanded.